Via del Mare Residence – Haad Rin, Koh Phangan, Thailand
Last Updated: August 12, 2026
At Via del Mare Residence, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a reservation, stay with us, or contact our team.
This policy is intended to comply with Thailand’s Personal Data Protection Act B.E. 2562 (PDPA).
1. Information We Collect
We may collect personal information that you provide to us, including:
- Full name
- Telephone number and email address
- Passport or identification information required for guest registration
- Booking and reservation details
- Check-in and check-out information
- Payment and transaction information
- Special requests or preferences related to your stay
- Information you provide when contacting us through our website, email, phone, or social media
We may also automatically collect certain technical information when you use our website, such as IP address, browser type, device information, and website usage data.
2. How We Use Your Information
We may use your personal information to:
- Process and manage your reservation
- Provide accommodation and guest services
- Communicate with you regarding your booking or stay
- Process payments and invoices
- Improve our accommodation, services, and website
- Respond to questions, requests, or complaints
- Send promotional information where permitted and where you have provided appropriate consent
- Comply with legal, regulatory, accounting, and reporting requirements
3. Sharing Your Information
We do not sell your personal information.
We may share relevant information with trusted service providers when necessary to provide our services, such as booking platforms, payment providers, website providers, and other business partners.
We may also disclose information where required by law or to comply with lawful requests from government authorities.
4. International Transfers
Some of our service providers or booking platforms may process information outside Thailand. Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is handled in accordance with applicable Thai data protection requirements.
5. Protection of Your Information
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
6. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business records, resolving disputes, and meeting legal or regulatory obligations.
When information is no longer required, we will take reasonable steps to delete or securely dispose of it.
7. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your personal information where applicable
- Submit a complaint regarding the handling of your personal information
The exercise of these rights may be subject to legal limitations and applicable requirements.
8. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and provide a better online experience.
You may be able to control or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.
9. Third-Party Websites
Our website may contain links to third-party websites, including booking platforms, social media platforms, or other services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, or applicable laws and regulations.
Any updated version will be posted on this page with the revised “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Via del Mare Residence
Haad Rin, Koh Phangan, Surat Thani, Thailand
Email: rsvn@viadelmarekohphangan.com
Telephone and WhatsApp: +66 61 592 4580
We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law.